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#79078 - 09/02/04 06:05 PM
Re: Farmakos - Western Union
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Member
Registered: 04/13/04
Posts: 135
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I sent him a detailed, courteous email regarding what I would be ordering. Is he always very abrupt in his email replies or perhaps the staff working for him? I asked a couple of questions as well and it would seem that if a customer is willing to shell out $180US (I'm in Canada so that's even more) and doing it through Western Union, which is always risky, that they would take the time to use basic email etiquette.
My reply was:
"o.k. But it will be $180US with shipping"
Nothing else. No "Dear Customer" or anything. I don't mean to be oversensitive, but when it's my first time purchase, that sort of thing can be reassuring.
Of course, then there are IOPS who are so kind and courteous but are just suave con men, and don't deliver in the end.
Biotran is a company whose abrupt style doesn't matter to me because he's willing to make the first step to earn a customer's trust, so from his actions he shows good faith, and he always pulls through. But he knows he has to gain our trust, so he's very generous with first time customers, and sending before payment and things like that. But what do I have to go on with Farmakos? You'd think they'd offer a little reassurance. It's just good business sense.
I'm thinking now I should place a much smaller order. If they're not willing to take the time to answer a couple of basic questions when I'm willing to make a large purchase, then maybe I should go elsewhere.
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#79083 - 09/03/04 08:25 AM
Re: Farmakos - Western Union
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Board Addict
Registered: 06/20/03
Posts: 245
Loc: Midwest
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