Just as a warning for anyone in the Dallas area...Doctors on Demand has lost their Dallas doctor. I was due up for a consult and they dropped that bomb on me with no warning. Now I'm left with 2 days worth of meds and no service.

Hopefully I can find one in time. If you use them and their Dallas doc, start looking for a new service asap!

Well James maybe telling people like Frolie and the person in MI that the Dr. is gone before their consult would at least show that the CS end is trying.
This part you can control and would show your service is not just about money and caring for the person who is using your service.
This person might have had a few more days of warning to look at other options.
It's hard to figure out anything with 2 days warning.
Don't worry I'm done posting on this thread since it's just not worth my time. One thing though. Please stop acting like Doctors on Demand cares about Chronic pain patients. It's a business and that's all it is.
K

I am sorry you feel that way. If we didnt care or it was just a biz then i wouldn't post or i wouldnt take the time to answer peoples p.m.'s and find out questions to their answers. The Mn doc was having trouble with with pharmacies and he wanted to hold off on Mn patients to see if he could see what the problems were. The dallas doc recieved news from the d.e.a. that his license wasnt renewed on time or something so he cant practice medicine until it's renewed properly( we didnt get any notice either) we do have a physician in Texas doing most of his teleconsults for him.
Maybe some people should listen instead of jumping in without knowing all the facts.
We are a business yes, but no business can survive without loyal and understanding patients. Obviously we are doing something right since we do actually have satisfied patients.

Thank you
James

James just curious how it workd when a Doctor quits, so all the TX patients are having to pay for another F2F with the new Doctor ?

No. He didnt quit. We actually have a physician that he referred his tele-consults to for a short time until his license issues gets resolved/renewed. Obviously he wont be doing any new F2F until that happens. I am very happy we had a back up physician in Texas. We are forever seeking new physician and its always been hard. I would love to have 5 physicians in every state.

James

Thank you for responding James, I guess I was thinking that each patient had to have a F2F relationship with actual Doctor writing the prescription.

Chopper, if I might speak for James - the back up doc isn't taking NEW patients - only existing patients who have already had their F2F. So, it is a phone consult. New patients will have to wait until the Dallas doc gets his DEA license renewed.

Am I saying this correctly, James? I apologize in advance if I am giving bad info.

James - patients are so used to getting jacked around, well, they are very sensitive. Meaning, if you get hit enough, pretty soon that is what you expect.

I admire your CS. Can't be an easy job. Hope your day is going reasonably well.

Hi Rain, I was under the understanding that a patient and Doctor must have a intial F2F appointment in order to continue the relationship over the phone for the next 11 months. I guess I dont understand how patients are able to transfer their Doctor/patient relationship between Doctors. Whatever Doctor is conducting the follow up tele consults must still have had an intial F2F relationship with each patient, at least this is how I understood the new law.

Chopper ...I agree with you....Unless these Doc's work together in the same Practice...Now that would make a difference!

There is a provision in the RHA that states if the F2F doc is unavailable he may refer his F2F patients to another physician for a period of time.

James

Thanks for that info James
Can you Post a Link to that Particular rule/law?

James you may want to reread that section 829(e)(2)(B),you are over looking some very vital aspects, I'll leave it at that.

Chopper and Stevo - I do not understand the law well enough and therefore should keep my mouth shut. You both could well be correct and I don't wont to give bad info.

I guess I was thinking about a doc referring a patient, but then you have a F2F with THAT doc. Phone consults just don't happen. So I take my words back. Gulp. Sometimes your doc calls you - about a test or a need to do this or that, but that's it. Thanks for correcting me. I need that from time to time.

Are you both doing OK? Hope so.

Rainy Painy or Laurie Pourie or Poppie or.....LOL.

For that matter, he may want to re-read this entire piece of legislation to inform himself correctly about the legality of his business.
The section you've referenced is clearly not the only problem.

I am not a layer and not going to get into a big debate about how law can be interpreted. This is a temporary issue centered around one physician. There may be 6-10 patients that get referred to the covering physician and for a 1 time tele-consult until the physician gets his license renewed properly.

I have been approached by companies that want the patient to see a physician F2F then that physician would refer the patient to another (covering)physician for monthly tele-consults. I am not comfortable with this business model since it puts our industry back in the "gray area".

The current model adopted by our industry is the correct and legal way to proceed. The law does allow for physician that is unavailable(sick, vacation, etc....) to cover in a temporary capacity.
Do you really think they would let patients suffer because a physician was in a car wreck and in the hospital for two week?
Again, this is not an every day occurance.
I do appreciate your input.

James

James, I just read your updated physician list from Oct. 20 and I don't see the Chesterfield, MO doctor that I have been using! Did something happen or hopefully it was an oversight! Please let me know ASAP as I am due for my next consult on Tues. Oct. 27. Thanks!

The physician is not seeing new patients at this time. He is doing tele-consults only for now and will resume seeing new patients at a later date.

Good question. I appreciate it.

James

James I hope you know realize the problem, a "covering physcian" does not apply to a situation of non-renewal,suspended or a revoked license.

You do seem genuine in complying with the new laws and for that I applaud you.

I have been using Doctors on Demand. I had a FTF with the Dallas Doctor. I paid $299 for the consult in May plus air fare and taxi. That was only 5 months ago. I can no longer receive teleconsults due to legal problems of the doctor. I am now between a rock and a hard place. I can't afford to keep paying for FTF and then losing the doctor and having to find another one. I cannot recommend DOD. Beware! In the mean time I am almost out of meds and have to find a new doctor...

I wish your first post was 5 months ago saying how awesome we were and you liked the doctor and i am sorry for this unexpected delimea. Unfortunately i cannot forsee a physician for over 20 years not renewing his license in time. He should get it updated anytime now and we are looking for a new/backup physician in Dallas everyday. We have 3 people on staff dedicated to finding new physicians.

James

I do like that doctor a lot. I would love it if he were able to update his license at any time and then I would not have to search for a new doctor.

But the fact remains that I am between a rock and a hard place here....

I am not sure how to use this site but would prefer a private Doc in the Beckley WV area for 10/325 Hydocodone pain meds. Been on them for over 3 years due to major nerve damage in hand, arm & back. I was taking 150 10/500 but run out prior to the end of the script (total hell) and need 180 10/325 which should be less toxic to my liver. I am tired of feeling like a criminal and kissing butt to get medication that I truly need!

James, you need to tone your answers down. one of the reasons I decided to not go the F2F group is how you respond to your customers. it really has been a total turn off for me that it. I think instead of making excuses, and putting blame elsehwere just chill and talk to people. Honestly, people do not want to hear excuses just solutions. Now JLD you might want to talk to people in your area but also go back and read the boards and someone might have the information you need

Sam - if you are not a customer of DOD then you should keep your answers to yourself. I would rather hear what is exactly on James mind then to hear "fluffy talk". Nothing erks me more then someone answering with that "bird whistling background music answer" that means nothing. So, you should tone your answers down to yourself......

Hay Top I am entitled to my opinion, and I have a right to post how I was treated. I actually called several times, and got the run around or no answer at all, and my questions were a bother to them. James even posted such on another thread how questions were pretty much a bother and took up to much time. Bad CS in my book, but to post it after I had been emailing and calling, no thanks, so guess what, that was a real experience, and it happened and just as people should know the good, they should know the bad as well and make their own decision, and I hope you now realize people have a right to share their experience, so back off.

There is no reason for any negative feelings or deragative post. I appreciate the good, the bad & not so much the ugly. I seriously doubt that anyone calls my company and gets "gets no answer at all" or "the run around" if you have please p.m. specifics and i will be more than happy to find out what happened in your situation. We have a 98%+ customer service rating. There are always a few people that do have a bad experience or the doctors screws everything up. while we cannot control that we have to take responsibilty but that is not a reason to bash our company or post some over-the-top negative post because there was not immediate satisfaction.
I am available (p.m.) to help anyone that has a problem or concern with DoctorsonDemand.com.
That being said, before you give up on us completely, p.m me

Thx
James

So James, in other words what your saying you only want the positive posted and not the negative and I find your post as an owner of a business quite offensive, you treated me poorly and were very rude and have openly admited on these boards questions are to time consuming. in my opinion that is not good business, I can post what happened to me and it is not over the top it is the truth, intead of being rude and making excuses and sounding like someone trying to cover up for how you treated me, say your sorry and learn from it. all you actually did was validate how rude you were to me. My disatisfaction had nothing to do with your doctors but your responses or should I say lack of to me, as well as your responses in general like the above. I stand by what I said, learn something from it and stop making excuses. I am sure your a very nice person but you need to be a bit more tactful and not accuse people of lying and being over the top. take responsibility for your actions and that of the organization. I am not bashing the company but telling my experience so as a business owner get a thicker skin and learn from the negative and be a bit kinder all I can say and take it or leave it. People do however have the right to know the good and bad and make their choices for them. Just because i had a bad experience does not mean everyone does, but they certainly have the right to know all issues and concerns and make their own informed decision, that is good business no matter what. When you realize that is how business works, it might be easier on you. Customer service is they key to any business, and allthough some may slip through the cracks, it is up to you to rectify it, and not in turn bash an unhappy camper. Anyway, take it or leave it but I truly hope this may be a learning experience for you and you might really take it to heart and change your approach. I hope others have a wonderful experience, and I believe no matter a good post or a negative, we can learn something from every situation, but if we choose to not learn then nothing can change or work but again this was my own experience and no matter what to everyone, you have the right to post the good or bad, and do not let anyone bully you otherwise or tell yu your not allowed or tell you, your over the top. Ithought that is what these boards were for, good or bad.

Well said, thank you.

Your right.
I apoligize. I hope you have a great day and a better night.
Should you every wish to use our service again, i hope you have a better experience.

James